How will I get the QR code to install this eSIM?
The QR code for this plan will be emailed to you within 1 working day.
I need the plan urgently, can I get it sooner?
Yes, please WhatsApp us at https://wa.me/60133991010 your order number and we will expedite the order process.
Can I scan and install the data plan and use it later?
You can install the plan by scanning the QR code before your departure, take note once QR code is scanned, the days validity will start counting. Make sure you activate and use it within 28 days upon receiving the QR code at the destination country. You can connect to an active WiFi connection and install it. Please plan based on the days validity of this SIM card.
Can I install the plan without an active internet connection?
No. You must be connected to WiFi or an internet connection to install this plan.
How good is the network coverage of this eSIM?
This eSIM uses the following networks: China (China Mobile), Hong Kong (SmarTone, HKT, 3HK), Macau (CTM)
My existing local phone number is an eSIM line. Can I still use this eSIM together with my local eSIM phone number?
Phones can install multiple eSIM profiles but can only actively use one (1) or a maximum of two (2) eSIMs at a time. For example, all eSIM enabled Samsung phones can only use one (1) eSIM at a time and one (1) physical SIM. So you can temporarily disable your local phone number eSIM and use this eSIM for your travel or get a physical travel SIM card and use both lines at once.
If I finished using my data, will I still be able to surf the internet at a slower speed?
Yes speed will slow down to 128kbps if daily 3GB is used up in China, however in Hong Kong and Macau is capped at daily 2GB (cut off after daily 2GB used up).
Can I use Whatsapp to chat and make calls with this eSIM?
You certainly can. Using Whatsapp to call saves you money.
Is the data in this eSIM enough for my usage?
An average person consumes 4GB (4000MB) of data in a 15 days period. More less if travelling overseas for leisure as most of the time will be spent looking at sceneries or participating in some form of outdoor activities. To find out more about usage, you can read our general FAQ here.
Can I use this eSIM in a new phone?
Make sure you make at least 10 to 15 minutes calls and receiving calls to unlock the phone so it can be used with overseas SIM cards.