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MALAYSIA'S LARGEST ONLINE TRAVEL SIM CARD STORE
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Urgent Notice

Closure and delay in delivery notice due to CNY holidays

Dear valued customers, due to CNY holidays, there will be disruption in order deliverie and operating days :

If you chose "Delivery" as shipping method:
All orders made on 1/2/2019 (Friday) onwards will only reach you earliest by 11/2/2019 (Monday) or later.

If you chose "Self-Collection" as shipping method :
We will be open until 2/2/2019 (Saturday) 4pm. Reopens on 8/2/2019 (Friday) 1pm.

Registration Requirements for Taiwan Fareastone Travel Prepaid SIM Card

Dear valued customers, due to sudden change in Taiwan Telco policy beginning 11th January 2019, all travel SIM cards MUST be registered or will be disabled after 3 days of usage. Customers that have purchased the above-mentioned SIM cards and have not travelled to Taiwan will be affected by this change of policy. The SIM card can be used for the initial 3 days without registration,and you will receive an SMS informing you to register the SIM card. Show this SMS to any Fareastone shops nationwide along with your PASSPORT to proceed with registering a new card WITHOUT any additional charges.

SMS from Fareastone
SMS from Fareastone informing customer to register the SIM card
 
Registration at the airport
Customers are adviced to register at Taiwan's Taoyuan International Airport upon arrival. Look for "Telecommunication Service" sign, and it will lead you to the kiosks. Here are the available two kiosks :

  • Taoyuan International Airport (TPE) Terminal 1
    1F, No.15 (8am to 12am)


  • Taoyuan International Airport (TPE) Terminal 2
    1F, No.9  (8am to 10pm)

For exact locations with map, you may refer to Taiyuan airport's directory site here : https://www.taoyuan-airport.com/FET

Registration at any Fareastone outlets nationwide
Customers that have left the airport or arriving in a different airport can register at any Fareastone outlets nationwide. Shop location and address can be found here : https://www.fetnet.net/cs/Satellite/eCorporate/ecoEC5_3
Or you may contact our Whatsapp Technical Support team at +601120218888 (https://wa.me/+601120218888 ) to seek advice on the nearest kiosk near you.

20% partial refund as token of apology
We urge customers that are affected by this sudden change of registration policy to contact us for a 20% partial refund from invoiced price as a compensation for the inconvenience caused. Please email us the following to support@hello1010.my before 28th February 2019 :

Email Title : Fareastone Refund Request
Email Content
Name :
HP Number :
Order Number (Hello1010.my, KLOOK, 11street, Lazada, Shopee) :
Date of Arrival in Taiwan :
Taiwan SIM HP number (located on the SIM card) : 

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