Spend RM100, Free Delivery in Malaysia. Due to renovation, 'Self-Collect' method is not advisable; choose only if you have no choice.
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MALAYSIA'S LARGEST ONLINE TRAVEL SIM CARD STORE
  • BEST CARDS
  • BEST PRICE
  • MONEY BACK GUARANTEE
  • FAST DELIVERY

Our Promise

  • Best Card

    We spent a fortune searching and testing overseas cards. Our range of products are an optimum balance between price and performance. So you can be assured of good connectivity without burning a pocket in your hole.

  • Best Price

    We bring in the cards in bulk and make sure they are cheaper than the suggested retail price. In most cases, it is cheaper to purchase from us than purchasing from the destination country.

  • Money Back Guarantee

    We personally tried and tested these cards before selling them. In any case if your cards do not work, please contact our Technical Support Team immediately via Whatsapp at +6011 2021 8888 and we will assist in fixing the issue. Please note that you must contact us first because sometimes unusable cards could be caused by wrong settings which can be easily fixed. In any case we failed to solve the problem, we will refund you when you come back from your trip. Refund process will take up to 3 to 4 weeks and we will notify you by email when it is completed. However if unusability is due to the country’s Telco network problems, you will need to wait for them to fix the issue. We are not responsible for issues caused by the Telco and will not process a refund for you. Find out more here: https://hello1010.my/returns-refunds

    Qualified refund cases are as follow:

    a. SIM FAULTY, meaning "NO SIM" detected in the phone – 100% refund excluding shipping fee and return shipping fee borne by buyer

    b. SIM ACTIVATION FAILED – 100% refund excluding shipping fee and return shipping fee borne by buyer

    c. Phone unable to support the SIM card due to incorrect settings/incompatible model and the SIM status is detected as active/normal, we will provide report from Service Provider to proof this matter.

    Case 1: No Data Usage Detected - 60% refund excluding shipping fee and return shipping fee borne by buyer

    Case 2: Data Usage Detected - Refund is not applicable for the said case

    Claim Steps

    1. Email to support@hello1010.my or call us at +6013 688 1010 within 3 days upon arrival in Malaysia to report on the faulty card

    2. Return the SIM card back to us for our investigation. We will not bear the costs of returning back the card (either through courier or hand delivery). Courier address is: Hello1010 Sdn Bhd, J-2-10, Jalan PJU 1A/20B, Dataran Ara Damansara, 47301 Ara Damansara, Selangor.

    3. We will contact you within 3 working days on the result of investigation. Successful claims will receive refund in the form of bank transfer or store credits.

  • Buy above RM100 Free Delivery

    We believe all travellers should have their own personal data access. They can roam free individually and yet have the peace of mind that they are connected at all times through their Travel SIM Cards. Share our beliefs and we will reward you with Free Delivery for minimum purchase of RM100 and above. We are also commited to deliver the items to you in the fastest time possible which is from 2-4 working days.

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