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Our Promise

Money Back Guarantee

In any case if your cards do not work, please contact our Technical Support Team immediately via WhatsApp at +6011 2021 8888 and we will assist in fixing the issue. Please note that you must contact us first because sometimes unusable cards could be caused by wrong settings which can be easily fixed. If we failed to solve the problem within 24 hours (counted from the moment we acknowledged your problem), you will be qualified for a refund. However if unusability is due to the country’s Telco network problems, you will need to wait for them to fix the issue. Also sometimes there will be update or change of Telco plans at their discretion which is beyond our control. We shall not be responsible for issues caused by the Telco and will not process a refund for you. Find out more here: https://hello1010.my/returns-refunds

Qualified refund cases are as follow

  • a. SIM FAULTY, meaning "NO SIM" detected in the phone – 100% refund excluding shipping fee and return shipping fee borne by buyer.

  • b. SIM ACTIVATION FAILED – 100% refund excluding shipping fee and return shipping fee borne by buyer.

  • c. Phone unable to support the SIM card due to incorrect settings/incompatible model and the SIM status is detected as active/normal, we will provide report from Service Provider to proof this matter. There are two cases for this scenario:

  • Case 1: No Data Usage Detected - 60% refund excluding shipping fee and return shipping fee borne by buyer
  • Case 2: Data Usage Detected - Refund is not applicable for the said case
  • Claim steps

    • 1. Email to support@hello1010.my or call us at +6013 688 1010 within 3 days upon arrival in Malaysia to report on the faulty card.
    • 2. Return the SIM card back to us for our investigation. We will not bear the costs of returning back the card (either through courier or hand delivery). Courier address is: Hello1010 Sdn Bhd, J-2-10, Jalan PJU 1A/20B, Dataran Ara Damansara, 47301 Ara Damansara, Selangor.
    • 3. We will contact you within 3 working days on the result of investigation. Successful claims will receive refund in the form of bank transfer or store credits.
  • Best Value SIM Cards

    We bring in the cards in bulk and make sure they are cheaper than the suggested retail price. In most cases, it is cheaper to purchase from us than purchasing in the destination country.

  • Best Specifications SIM Cards

    Telco plans changes all the time and our commitment is to follow the trend and try our best to bring in the best specifications SIM cards. Our range of SIM card are an optimum balance between price and performance. So you can be assured of good connectivity without burning a hole in your pocket.

  • Free Shipping in Malaysia when you order above RM100

    Whether you are in Kangar or Kuching, we offer free delivery as long as you order above RM100 from us.

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