Can I buy many of these Value Vouchers and keep it for future use?
Yes you can. But only one Value Voucher can be used for every order.
My cart total is less than the Value Voucher cash value. Will I get back the balance?
No. You will not get back your balance. So it is essential that you add to cart value more than the Value Voucher's value.
Can I use this Value Voucher together with the Own One Each buy more save more automatic discount?
The buy more save more automatic discount gives you a maximum of 8% off and you cannot use it together with this Value Voucher. Having said that, you get more savings with this Value Voucher because it offers between 20%, 25% and 30% off.
How will I get the Value Voucher?
You will get it via email within 2 working days of purchase. In case you need it urgent, please WhatsApp us at 0136881010.
Do I get a physical Value Voucher?
No physical voucher will be given, you will receive a voucher via email.
I haven’t received my voucher, what can I do?
If you still haven’t received your voucher within 2 working days from your purchase, check your spam or junk folder. If it’s still not there, kindly email us at email@example.com or, we are also reachable via phone call and Whatsapp at +60136881010
How do I use this Value Voucher?
In hello1010.my, add items into your cart as usual and in the checkout page, insert the coupon code to redeem the Value Voucher. The total cart value will be deducted based on the Value Voucher's value. Only redeem when the international travel ban is lifted and your travel plans are confirmed.
The country that I wish to travel to is still having travel banned, can I get a full refund?
Unfortunately no, you will not get a full refund for the voucher purchased as long as Malaysia has lifted the international travel ban before 31 Dec 2020.
Can I cancel my purchase?
Unfortunately no, purchase made is not refundable unless the international travel ban in Malaysia is not lifted before 31st Dec 2020.
I have MCO refund credit in my Hello1010.my account, can I use my credit to purchase the voucher?
No you can't because the voucher is only for new purchase.
What is the duration of the campaign?
This campaign will run until 30 June 2020 or or until all vouchers have been sold.