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Does your phone support eSIM? Here are phones that can use eSIM.
If your phone is not in this list, most likely it DOES NOT support eSIM. You will not be able to use this eSIM. Also, your phone must be carrier unlocked before purchasing. If your local number is used as eSIM, please check how many active eSIMs that your phone can support at one time. If your phone can only support one (1) active eSIM at a time, that means when you are using this eSIM, your local number will be unusable. Most phones allow one (1) eSIM and one (1) physical SIM active usage at a time. iPhone 13 onwards allow two (2) active eSIMs usage at a time.
Some popular phones that supports eSIM :
Apple iPhones and iPads
iPhone 14, iPhone 13, iPhone 12, iPhone 11, iPhone XS, iPhone XR, iPhone SE (2020 and 2022)
iPad Air 3rd / 4th gen, iPad Pro 11-inch 1st/2nd/3rd gen, iPad Pro 12.9‑inch 3rd/4th/5th gen, iPad 7th /8th /9th gen, iPad Mini 5th/6th gen
Note that the following Apple devices DO NOT have eSIM capability : iPhone from Mainland China, iPhone devices from Hong Kong and Macao (except for iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS).
You can also check whether your iOS device is compatible by checking : Settings > Mobile Data > Add Data Plan
Samsung Galaxy S23 Ultra, S23+, S23
Samsung Galaxy S22 Ultra 5G, S22+ 5G, S22 5G
Samsung Galaxy S21 Ultra 5G, S21 5G, S21+ 5G
Samsung Galaxy S20, S20+
Samsung Galaxy Z Flip, Z Flip3 5G, Z Flip4
Samsung Galaxy Z Fold4, Fold3, Fold 2, Fold
Samsung Galaxy Note 20 Ultra, Note 20+, Note 20
You can also check whether your Android device is compatible by checking : Settings > Connections > SIM card manager
Installing this eSIM
Make sure you have an active internet connection either via WiFi or another mobile data plan before installing the eSIM.
For Apple iPhones and iPads:
1. Go to Settings > Mobile Data > Add Data Plan
2. Scan QR code that is emailed to you
3. Your mobile plan is activated as eSIM
For Samsung phones :
1. Go to Settings > Connections > SIM card manager
2. Tap Add mobile plan
3. Tap Add using QR code
4. Scan QR code that is emailed to you
5. Your mobile plan is activated as eSIM
Access Your Own Social Media
Even though you are using a different SIM, you can still have access to all your existing social media accounts like Whatsapp, Wechat and Line. Roam connected with your loved ones at all times.
Money Back Guarantee
All the travel prepaid SIM cards sold here are backed by "Our Promise" to deliver the best working card and customer service to you. Read more about "Our Promise" policy
How will I get the QR code to install this eSIM?
The QR code for this plan will be emailed to you within 1 working day.
I need the plan urgently, can I get it sooner?
Yes, please WhatsApp us at https://wa.me/60133991010 your order number and we will expedite the order process.
Can I scan and install the data plan and use it later?
You can install the plan by scanning the QR code before your departure, take note once QR code is scanned, the days validity will start counting. Make sure you activate and use it within 28 days upon receiving the QR code at the destination country. You can connect to an active WiFi connection and install it. Please plan based on the days validity of this SIM card.
Can I install the plan without an active internet connection?
No. You must be connected to WiFi or internet connection to install this plan.
My existing local phone number is an eSIM line. Can I still use this eSIM together with my local eSIM phone number?
Phones can install multiple eSIM profiles but can only actively use one (1) or a maximum of two (2) eSIMs at a time. For example, all eSIM enabled Samsung phones can only use one (1) eSIM at a time and one (1) physical SIM. So you can temporarily disable your local phone number eSIM and use this eSIM for your travel or get a physical travel SIM card and use both lines at once.
How good is the network coverage of this eSIM?
This card uses KDDI and Docomo network. Both are top 2 largest telco in Japan.
If I finished using my data, will I still be able to surf internet at a slower speed?
Yes speed will slow down to 128kbps.
Can I use Whatsapp to chat and make calls with this eSIM?
You certainly can. Using Whatsapp to call saves you money.
Is the data in this eSIM enough for my usage?
An average person consumes 4GB (4000MB) of data in a 15 days period. More less if travelling overseas for leisure as most of the time will be spent looking at sceneries or participating in some form of outdoor activities. To find out more about usage, you can read our general FAQ here.
Can I use this eSIM in a new phone?
Make sure you make at least 10 to 15 minutes calls and receiving calls to unlock the phone so it can be used with overseas SIM cards.