How will I get the QR code to install this eSIM?
Once purchased, you will receive a QR code via email. You must activate it within 30 days at your destination, or the plan will expire.
Can I scan and install the data plan and use it later?
You can install the plan by scanning the QR code before your departure but take note once the QR code is scanned, the days' validity period will commence. Ensure that you connect to an available WiFi network for the installation of the data plan. Be sure to plan your usage according to the number of days the eSIM will remain valid.
Can I install the plan without an active internet connection?
No. You must be connected to WiFi or an internet connection to install this plan.
My eSIM installation failed while using airport WiFi. What should I do?
Some airport WiFi networks may restrict eSIM downloads. Please switch to another WiFi network or use a personal hotspot and try installing your eSIM again.
Can I transfer my eSIM from one phone to another phone?
Once the eSIM code is scanned on one phone, it cannot be transferred to another phone because the plan tied to the code is specific to the original phone it was scanned on.
After installing the eSIM, can I delete it and reinstall?
No, once you remove or delete the eSIM plan from your device, it cannot be reinstalled and we will not be able to reissue new eSIM to you. Refund is not applicable for this said case.
My existing local phone number is an eSIM line. Can I still use this eSIM together with my local eSIM phone number?
Phones have the capability to install multiple eSIM profiles, but their active use is limited to just one (1) or a maximum of two (2) eSIMs concurrently. For instance, Samsung phones that support eSIM functionality can utilize just one (1) eSIM at a time, in addition to one (1) physical SIM card. Therefore, you have the option to temporarily deactivate your local phone number eSIM and switch to this eSIM for your travel needs, or you can opt for a physical travel SIM card and operate both lines simultaneously.
How good is the network coverage of this eSIM?
It uses one of Vietnam's top telcos, Viettel.
Can I make calls with this eSIM?
Yes, you can. This eSIM comes with Hong Kong phone number for you to make 20 minutes local call in Vietnam to Vietnam number.
If I finish using my data, can I continue to access the internet at a reduced speed?
Yes. After the 15GB is used up, you continue with unlimited data at 256kbps.
Can I use WhatsApp to chat and make calls with this eSIM?
You certainly can. Using WhatsApp to call is free of charge.
Is the data in this eSIM enough for my usage?
An average person uses about 4GB (4000MB) of data over a 15 day period. Usage is likely to be lower when travelling overseas for leisure, as most of the time will be spent sightseeing or participating in outdoor activities. For additional information on usage, you can read our general FAQ here.
Can I use this eSIM on a new phone?
Make sure you make at least 10 to 15-minute calls and receive calls to unlock the phone so it can be used with overseas SIM cards or eSIM.
