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Redeeming and Installing eSIM - Joytel

Redeeming the eSIM

Step 1
The eSIM 'Redemption Code' which is valid for 90 days, will be emailed to you

Step 2
Go to https://esim.hello1010.my/redemption to redeem your eSIM QR code

Step 3
Once redeemed, the eSIM QR must be used within 30 days

Installing the eSIM

Make sure you have an active internet connection either via WiFi or another mobile data plan before installing the eSIM.

For Apple iPhones and iPads

Step 1
Go to Settings > Mobile Data > Add Data Plan/Add eSIM

Step 2
Scan the QR code that you have redeemed

Step 3
Your mobile plan is activated as eSIM

    For Samsung phones

    Step 1
    Go to Settings > Connections > SIM card manager

    Step 2
    Tap Add mobile plan/Add eSIM

    Step 3
    Tap Add using QR code

    Step 4
    Scan or upload QR code that you have redeemed

    Step 5
    Your mobile plan is activated as eSIM