Spend RM100, Free Delivery in Malaysia. Due to renovation, 'Self-Collect' method is not advisable; choose only if you have no choice.
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MALAYSIA'S LARGEST ONLINE TRAVEL SIM CARD STORE
  • BEST CARDS
  • BEST PRICE
  • MONEY BACK GUARANTEE
  • FAST DELIVERY

Frequently Asked Questions (FAQ)

Purchase and Payments

  • How do I browse your store’s products?
    Navigate to our main menu and select “All Countries SIM Cards”. And select based on the country of destination that you are visiting.

  • I found what I like. How do I buy?
    Click “Add to Cart” and you will be directed to the Shopping Cart page. To add more items, navigate back or click on “Our Products”. At any time, you can click on the cart icon at the top right corner to review your items. Once you are done shopping, select proceed to Checkout page to complete purchase.

  • I have a coupon code. How do I use it?
    Just insert the coupon code in the Shopping Cart or Checkout page.

  • What payment methods do you accept?
    We accept credit cards and online banking through eGHL payment gateway.

  • Can I cancel my order after I have made payment?
    Unfortunately, cancellation of orders are not allowed once orders are placed.

  • Is the data inside these cards enough for my usage?
    Depending on your usage, local monthly (30days) usage of 2GB (2000MB) is more than enough for an average user. Here is an example of a typical daily data usage overseas:

    Usage

    Size/unit

    Usage

    Usage in MB

    Website Browsing

    0.6MB/page

    30 pages

    18

    Text Emails

    0.02MB/email

    50 emails

    1

    Emails with attachments

    5MB/email

    5 emails

    25

    Whatsapp, Line, Wechat

    0.001MB/message

    1000 messages

    1

    Whatsapp, Line, Wechat Voice Calls

    0.3MB/minute

    30 minutes

    9

    Upload photo in Whatsapp, Line, Wechat

    1MB/photo

    10 photos

    10

    Upload photo in Instagram/Facebook

    2MB/photo

    10 photos

    20

    Watch a youtube video

    5MB/minute

    10 minutes

    50

    Get turn by turn directions using waze or google maps

    5MB/hour

    8 hours

    40

     

    Usage/Day

    174MB

    Typical Daily Data Usage Overseas
    (Only for your reference. Different users will have different usage pattern)

Returns

  • Can I return the items I purchased and get a full refund?
    Unfortunately return of items are not allowed once shipped to you. However return of items is possible if you received items other than what you have ordered.

  • I received wrong items. What should I do?
    Please snap a photo of the wrongly sent items together with its packaging box and email to support@hello1010.my or whatsapp to us at +6013 688 1010.  Please also mention your order number in the email/whatsapp.

Unusable SIM Cards & Refunds

  • I am currently overseas and unable to use the SIM card. What should I do?
    Please Whatsapp us at +6011 2021 8888 and we will guide you to make it work.

  • If after your assistance and the card is still unusable, will I get a full refund?
    If it is unusable due to the faulty SIM card, you will be able to get a full refund (read here). Remember to contact us via Whatsapp first for us to guide you or else your refund claims will be void. However, if it is due to the country’s Telco network problems you will need to wait for them to fix the issue.  We are not responsible for issues caused by the Telco and will not process a refund for you.

  • I did not contact you when unable to use the card. Can I claim refund when I return?
    Unfortunately we will not provide a refund if you did not contact us to solve the problem. Unusable SIM cards are due to wrong settings or incompatible phone models which can be solved by changing the settings or use the SIM card in another phone.

  • My phone is not compatible with the SIM card and is unable to use it. Can I claim full refund for this card?
    If the card is not activated, you can use it next time as the SIM cards are not refundable. However if the card is activated, we will provide 60% refund as 40% will be used to partially bear the cost of the SIM card. We will provide proof of activation from Telco/Service provider to show that the card has been activated.

  • My phone is region locked and can only accept South East Asia SIM cards. Can I still use this card  overseas?
    If your phone is purchased in Malaysia and it is a Malaysia set, you can certainly use our SIM cards. However for brand new phones, please ensure you have used it with a local Malaysia SIM card and make collective calls of at least 10 minutes before you use it overseas. Using it with a local Malaysia SIM will unlock it and enables you to use overseas SIM cards.

  • I purchased my Phone overseas with a plan with it. Will I be able to use your SIM cards?
    Some phones are "network locked" meaning it can only use it with a certain plan. You have to check whether it is "network locked". If it is then you will not be able to use any other SIM cards except for the binding network cards.
  • I am using an old 3G phone. Can I use your SIM cards?
    If you use a 3G phone, you will restrict yourself to just the 3G network in the particular country which will dramatically affect your network experience. Many advanced countries has stopped providing 3G coverage and has moved on to 4G, 4G+ and 5G network. So please do not use a 3G phone when you travel overseas. 

Using SIM Cards in Locked Phones and MiFi Devices

  • There is a sticker on the box of my phone stating "South East Asia SIM cards only". Can I still use this card  overseas?
    If your phone is purchased in Malaysia and it is a Malaysia set, you can certainly use our SIM cards. However for brand new phones, please ensure you have used it with a local Malaysia SIM card and make collective calls of at least 10 minutes before you use it overseas. Using it with a local Malaysia SIM will unlock it and enables you to use overseas SIM cards.

  • I purchased my Phone overseas with a plan with it. Will I be able to use your SIM cards?
    Some phones are "network locked" meaning it can only use it with a certain plan. You have to check whether it is "network locked". If it is then you will not be able to use any other SIM cards except for the binding network cards.

  • Can I use your Travel Prepaid SIM cards in my MiFi device?
    You can use it if it is not SIM locked to a particular network. You can test it by inserting various local telco SIM cards to see if it works. If it works then you can use our Travel Prepaid SIM Cards.

 Shipping & Delivery

  • How long will it take for my purchases to arrive?
    Please expect 2 to 3 working days in Peninsular Malaysia and up to 4 working days if you are in Sabah & Sarawak. We process orders from Monday to Friday 9am to 1pm.

  • What are the shipping rates?
    It is Free for delivery in Malaysia for purchases above RM100.  For international charges, please refer here for detailed information.

  • Where are the goods delivered from?
    All goods are delivered from our Operations Centre in Ara Damansara.

  • How do I track my orders?
    Once items are shipped out from our Operations Centre, you will receive an email containing the tracking number. You can start tracking it here at the end of the day because the tracking system may take some time to be updated.

  • I purchased online and selected "Self Collect" as shipping method. When can I go to collect my order?
    You can collect your order 2 hours after you placed the order. But take note of self collection time which is from Monday to Friday, 11am to 5pm at Ara Damansara. We are closed on weekends and public holidays.
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