How will I get the QR code to install this eSIM?
Once purchased, you will receive a QR code via email. You must activate it within 30 days at your destination, or the plan will expire.
Can I scan and install the data plan and use it later?
You can install the plan by scanning the QR code before your departure but take note once the QR code is scanned, the days' validity period will commence. Ensure that you connect to an available WiFi network for the installation of the data plan. Be sure to plan your usage according to the number of days the SIM card will remain valid.
Can I install the plan without an active internet connection?
No. You must be connected to WiFi or an internet connection to install this plan.
My eSIM installation failed while using airport WiFi. What should I do?
Some airport WiFi networks may restrict eSIM downloads. Please switch to another WiFi network or use a personal hotspot and try installing your eSIM again.
Can I transfer my eSIM from one phone to another phone?
Once the eSIM code is scanned on one phone, it cannot be transferred to another phone because the plan tied to the code is specific to the original phone it was scanned on.
After installing the eSIM, can I delete it and reinstall?
No, once you remove or delete the eSIM plan from your device, it cannot be reinstalled and we will not be able to reissue new eSIM to you. Refund is not applicable for this said case.
My existing local phone number is an eSIM line. Can I still use this eSIM together with my local eSIM phone number?
Phones have the capability to install multiple eSIM profiles, but their active use is limited to just one (1) or a maximum of two (2) eSIMs concurrently. For instance, Samsung phones that support eSIM functionality can utilize just one (1) eSIM at a time, in addition to one (1) physical SIM card. Therefore, you have the option to temporarily deactivate your local phone number eSIM and switch to this eSIM for your travel needs, or you can opt for a physical travel SIM card and operate both lines simultaneously.
How good is the network coverage of this eSIM?
In Australia, you will be on one of Australia's largest telcos, Optus. In New Zealand, you will be connecting to either Spark or 2degrees.
If I finish using my data, can I continue to access the internet at a reduced speed?
Yes, however, the speed will decrease to 256kbps.
Can I use WhatsApp to chat and make calls with this eSIM?
You certainly can. Using Whatsapp to call saves you money. For 10 days plan, there's also 40 mins voice call quota to make local calls within Australia and New Zealand. The 15 days and 30 days plan come with 60 mins voice call quota to make local calls within Australia and New Zealand. Take note that the phone number is a Hong Kong phone number.
Is the data in this eSIM enough for my usage?
On average, a person typically uses 4GB (4000MB) of data over a 15-day period. This consumption may be lower when traveling overseas for leisure, as much of the time is often dedicated to admiring scenery or engaging in outdoor activities. For additional information on usage, you can read our general FAQ here.
Can I use this eSIM on a new phone?
Make sure you make at least 10 to 15-minute calls and receive calls to unlock the phone so it can be used with overseas SIM cards.
