Coverage for Accidents Overseas 🤗
It's Okay. Accidents happen. Selected Hello1010 eSIMs come with travel PA insurance that covers the purchaser* with the following:
Accidental Death
If an accident causes death, a lump sum of RM3,000 will be paid to the next of kin.
Medical Expenses due to Accident
Covers reimbursement for medical expenses up to RM300 (with an excess of RM100) if you get injured in an accident.
Daily Hospital Allowance
If you're hospitalized due to an
accident, you can get a daily allowance of RM35/day, up to a maximum of 15 days.
*Only applicable for Malaysians. Every eSIM is eligible for the policy but must submit details individually.
Purchased?
Proceed to activate your Okay1010 Travel PA Insurance with your travel and purchase details.
Underwritten by
Tokio Marine Insurans (Malaysia) Berhad or TMIM is a subsidiary of Tokio Marine Asia Pte. Ltd. Singapore. Its ultimate holding company is Tokio Marine Holdings Inc., in Japan. TMIM has 19 branches across the country and 1 sales office in Petaling Jaya, dedicated to providing innovative and competitive insurance - as we build on our proud heritage with customer focus as our top priority.
The benefit(s) payable under eligible policy is protected by PIDM up to limits. Please refer to PIDM’s TIPS Brochure or contact TMIM or PIDM (visit www.pidm.gov.my). TMIM is a member of PIDM.
In Collaboration with
PolicyStreet is a financial advisory approved by Bank Negara Malaysia offering innovative insurance solutions to businesses and consumers alike. Since 2016, PolicyStreet has empowered millions of Malaysians to access affordable, reliable insurance by working hand-in-hand with trusted partners and embedding seamless, tech-enabled protection into everyday life.
Get your FREE Travel PA
The Okay1010 Travel PA Insurance comes free with the eSIM Japan Infinite Data, the No.1 Japan plan for travellers.
How to Claim
Below are comprehensive guide of what you should do in the event of any occurance leading to eligible claim. If you need further information or assistance, please contact Policystreet at:
Perfectly Simple Sdn. Bhd.
Block D, Platinum Sentral, Jalan Stesen Sentral 2, Level 3-5, Kuala Lumpur, 50470.
Customer Service Hours: 9am - 6pm on weekdays, except for public holidays.
+6018 282 2320
claim@policystreet.com
Summary of actions to be done:
Notification
Notification
Provide written notification of
the incident as soon as possible. The incident should be reported within one
(1) month of occurrence.
Claim Submission
Claim Submission
Claims must be submitted within
twelve (12) months of the incident, except in cases of ongoing legal action or
arbitration. Refer to 'Documents Required for Claims' below.
Medical Advice
Medical Advice
Please seek and follow the advice
of a qualified, registered medical practitioner promptly.
Documentation
Documentation
All necessary documentation,
information, and evidence must be provided as requested, at your expense or
that of your legal personal representative.
Post-Mortem Examination
Post-Mortem Examination
In the event of the insured
person's death, and if a post-mortem examination may be conducted, the
associated costs will be covered.
Basic documents required for claims and additional documents based on the occured events:
● Copy of Confirmation of Cover(CoC)
● Original boarding pass/Airtickets/Travel Itinerary
● Duly completed E-Payment form
Accidental Death (Sum Insured: RM3,000)
Accidental Death (Sum Insured: RM3,000)
- Copy of death certificate
- Proof of relationship with
insured, along with a photocopy of the claimant's I/C (Identification Card) and
birth certificate, if there is no nomination (for non-Muslims) - Copy of Sijil Faraid for Muslims,
as per Syariah Law
Medical Expenses due to Accident (Sum Insured: Up to RM300 with excess of RM100)
Medical Expenses due to Accident (Sum Insured: Up to RM300 with excess of RM100)
- Diagnosis notes from the attending
doctor - Medical bills / official receipts
Daily Hospital Allowance (Sum Insured: RM35 per day up to a maximum of 15 days)
Daily Hospital Allowance (Sum Insured: RM35 per day up to a maximum of 15 days)
- Copy of inpatient/hospitalization bill
- Copy of discharge summary
Insurance only covers the purchaser whereby one (1) order covers only one (1) person which is based on the detailes provided in the order information.
We will not pay for any deterioration of, or loss of or damage to property, or any legal liability, Injury, Illness, death or expense directly or indirectly, caused by or contributed to, or arising from:
-War, invasion, acts of foreign enemies, hostilities or war-like operation (whether war be declared or not), civil war, mutiny, civil commotion assuming the proportions of or amounting to popular rising, military rising, insurrection, rebellion, revolution, terrorism, military or usurped power, martial law or state of siege or any of the events or causes which determine the proclamation or maintenance of martial law or state of siege. For the purpose of this exclusion, we will also not pay for loss, damage, cost or expense of whatever nature directly or indirectly caused by, resulting from or in connection with any action taken in controlling, preventing, suppressing or in any way relating to any Act of Terrorism.
-riot or civil commotion, lockout or threat of such event.
-any claims arising from manual work in connection with Your trade, employment and profession
-any claims arising from overseas secondment as part of Your occupation.
-any claims arising from Your duty as Tour Guide or Tour Leader.
-any claims in connection with Your involvement in police, naval, military or air force service or operations, law enforcement officer, emergency medical or fire service personnel, civil defense personnel of any country or international authority whether full-time service or as a volunteer.
-Sanction & Limitation Exclusion
-Communicable Disease Exclusion
-any act, notice or order of Malaysia Government Authorities or Malaysia Regulatory body.
-Others exclusions as per standard TMIM Group Personal Accident policy terms.