eSIM Europe (35 Countries)

1. Apple iPhones and iPads

• iPhone 15
• iPhone 14
• iPhone 13
• iPhone 12
• iPhone 11
• iPhone XS
• iPhone XR
• iPhone SE (2020 and 2022)

• iPad Air 3rd / 4th gen
• iPad Pro 11-inch 1st/2nd/3rd gen
• iPad Pro 12.9‑inch 3rd/4th/5th gen
• iPad 7th /8th /9th gen
• iPad Mini 5th/6th gen

Note: These Apple devices DO NOT have eSIM capability iPhone from Mainland China, iPhone devices from Hong Kong and Macao (except for iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS).

You can also check whether your iOS device is compatible by checking:

• Settings > Mobile Data > Add Data Plan/Add eSIM Plan
• To confirm, dial *#06# to check whether there is EID displayed on your screen. If there is EID, meaning your phone support eSIM

2. Samsung

• Samsung Galaxy S23 Ultra, S23+, S23
• Samsung Galaxy S22 Ultra 5G, S22+ 5G, S22 5G
• Samsung Galaxy S21 Ultra 5G, S21 5G, S21+ 5G
• Samsung Galaxy S20, S20+
• Samsung Galaxy Z Fold 5, Fold4, Fold3, Fold 2
• Samsung Galaxy Note 20 Ultra, Note 20+, Note 20

3. Other Android Phones

Please make sure the models are from 2022 onwards.

You can also check whether your Android device is compatible by checking: 

• Settings > Connections > SIM manager > Add eSIM/Add data plan
• To confirm, dial *#06# to check whether there is EID displayed on your screen. If there is EID, meaning your phone support eSIM

Not all phones with eSIM capability can use eSIM plans because it depends on carrier support, device compatibility, and software updates. Please contact us to check.

How will I get the QR code to install this eSIM?

Once purchased, you will receive an email containing the QR redemption code. You can keep this code for 90 days before redeeming the QR code. To redeem the QR code, go to https://esim.hello1010.my/redemption. Once the QR code is redeemed, you must use it within 30 days, or else the plan will expire.

Can I scan and install the data plan and use it later?

You can install the plan by scanning the QR code before your departure but take note once the QR code is scanned, the days' validity period will commence. Ensure that you connect to an available WiFi network for the installation of the data plan. Be sure to plan your usage according to the number of days the SIM card will remain valid.

Can I install the plan without an active internet connection?

No. You must be connected to WiFi or an internet connection to install this plan.

My existing local phone number is an eSIM line. Can I still use this eSIM together with my local eSIM phone number?

Phones have the capability to install multiple eSIM profiles, but their active use is limited to just one (1) or a maximum of two (2) eSIMs concurrently. For instance, Samsung phones that support eSIM functionality can utilize just one (1) eSIM at a time, in addition to one (1) physical SIM card. Therefore, you have the option to temporarily deactivate your local phone number eSIM and switch to this eSIM for your travel needs, or you can opt for a physical travel SIM card and operate both lines simultaneously.

How good is the network coverage of this eSIM?

They are connected to good telcos in their respective countries. Please refer to 'Country List' to see the telco used in each country.

If I finish using my data, can I continue to access the internet at a reduced speed?

Yes, however, the speed will decrease to 128kbps.

Can I use WhatsApp to chat and make calls with this eSIM?

You certainly can. Using WhatsApp to call is free of charge.

Is the data in this eSIM enough for my usage?

On average, a person typically uses 4GB (4000MB) of data over a 15-day period. This consumption may be lower when traveling overseas for leisure, as much of the time is often dedicated to admiring scenery or engaging in outdoor activities. For additional information on usage, you can read our general FAQ here.

Can I use this eSIM on a new phone?

Make sure you make at least 10 to 15-minute calls and receive calls to unlock the phone so it can be used with overseas SIM cards.