eSIM Malaysia

• Malaysia (Maxis)
• Indonesia (Telkomsel)
• Singapore (Singtel)
• Thailand (AIS-cannot be used in Golok, Betong and Pattani)

Not all phones with eSIM capability can use eSIM plans because it depends on carrier support, device compatibility, and software updates. You may contact us to check.

To confirm whether your phone can use eSIM, dial *#06# to check whether there is EID number displayed on your screen. If there is EID, meaning your phone support eSIM. If there is no EID, meaning your phone does not support eSIM.

How will I get the QR code to install this eSIM?

Once purchased, you will receive an email containing the QR redemption code. You can keep this code for 90 days before redeeming the QR code. To redeem the QR code, go to https://esim.hello1010.my/redemption. Once the QR code is redeemed, you must use it within 30 days, or else the plan will expire.

Can I scan and install the data plan and use it later?

You can install the plan by scanning the QR code before your departure but take note once the QR code is scanned, the days' validity period will commence. Ensure that you connect to an available WiFi network for the installation of the data plan. Be sure to plan your usage according to the number of days the SIM card will remain valid.

Can I install the plan without an active internet connection?

No. You must be connected to WiFi or an internet connection to install this plan.

Can I transfer my eSIM from one phone to another phone?

Once the eSIM code is scanned on one phone, it cannot be transferred to another phone because the plan tied to the code is specific to the original phone it was scanned on.

My existing local phone number is an eSIM line. Can I still use this eSIM together with my local eSIM phone number?

Phones have the capability to install multiple eSIM profiles, but their active use is limited to just one (1) or a maximum of two (2) eSIMs concurrently. For instance, Samsung phones that support eSIM functionality can utilize just one (1) eSIM at a time, in addition to one (1) physical SIM card. Therefore, you have the option to temporarily deactivate your local phone number eSIM and switch to this eSIM for your travel needs, or you can opt for a physical travel SIM card and operate both lines simultaneously.

How good is the network coverage of this eSIM?

This eSIM connecting to one of the top Telcos in respective countries. You can refer to "Country List" for the Telco in each respective country.

If I finish using my data, can I continue to access the internet at a reduced speed?

Yes, however, the speed will decrease to 128kbps.

Can I use WhatsApp to chat and make calls with this eSIM?

You certainly can. Using WhatsApp to call is free of charge.

Is the data in this eSIM enough for my usage?

On average, a person typically uses 4GB (4000MB) of data over a 15-day period. This consumption may be lower when traveling overseas for leisure, as much of the time is often dedicated to admiring scenery or engaging in outdoor activities. For additional information on usage, you can read our general FAQ here.

Can I use this eSIM on a new phone?

Make sure you make at least 10 to 15-minute calls and receive calls to unlock the phone so it can be used with overseas SIM cards.